7 Career Pathways
SEASC COURSE INFO
3 Service Provider Certifications
Customer Service Specialist (CSS) is a certification that validates one’s work skills through employability concepts. Though developed to meet the role of an evolving service-oriented electronics technician, CSS is relevant to every industry, employer, and employee. Topics included are safety, ethics, respect, teamwork, communication, telephone and email techniques, problem-solving, interpersonal relationships, and sales and marketing.
The universal recognition by employers within a myriad of industries of the relevancy of the customer service skillsets prompted the designation of the CSS course as a pre-requisite for both career paths as well as a stand-alone certification.
Microsoft Office Specialist (MOS)
certification provides proficiency in one or more Office programs. Holding a MOS certification can earn an entry-level business employee as much as $16,000 more in annual salary than uncertified peers. Furthermore, becoming a certified
Microsoft Office Specialist is a great entry point allowing an individual to pursue even more professional and income earning growth. Students will be trained in one or more aspects of Word, Excel, PowerPoint, and Office.
Contact Center Professional (CCP)
course training prepares enrollees for call center, help desk, customer service and technical support employment. After the training, participants will be able to recognize customers' needs and adapt strategies to meet those needs. The course focuses on relationship building skills and problem resolution techniques that can be applied first and foremost to customer interactions, but also to everyday communication (and conflicts) within the team and with team leads and supervisors.
5 Electronics Certifications
Associate Certified Electronics Technician (CETa)
The Associate certification is designed for technicians who have less than two years’ experience or trade school training for electronics technicians. The CET (a) an in-depth Electronics Technician course covers all topics related to earning Journeyman certification. This course also is a pre-requisite for enrollment in advance electronic courses.
Computer Service Technician (CST) performs hardware servicing and provides systems software skills for personal computers. Knowledge Base includes: Computer Assembly/Disassembly; Motherboards; Buses; System Resources, Processor Characteristics; Physical and Electronic Memory Characteristics; Secondary Storage Devices; Peripheral Devices; Ports; Power Concepts and Supplies; Basic Networking; Portables; Digital Concepts;Troubleshooting/Preventive Maintenance; Operating Systems; File Management; Safety, Security and Workplace Practices.
Network Computer Technician ( NCT) Network Computer technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. More specifically, NCTs must be able to function, structure, operate, file manage, install, configure/upgrade manage memory, diagnose and troubleshoot operating systems and hardware (including motherboard and processors and printer).
Gaming and Vending Technician (GVT) Intended for entry-level technicians with a sound background in electronics. Technicians will work in the field to troubleshoot, repair and calibrate gaming and vending type equipment. Money handling, basic electrical, circuitry, computer hardware and software, and safety are topics included in this certification. The GVT is a stand-alone certification and must be maintained every 4 years.
Biomedical Electronics Technician (BMD) Biomedical electronics technicians are expected to obtain knowledge of the principles of modern biomedical techniques, the proper procedure in the care, handling and maintenance of biomedical equipment and to display an attitude/behavior expected of an electronics technician who works in a hospital or healthcare environment