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SEASC CERTIFICATION COURSES
Service Provider Industry Certifications
Customer Service Specialist (CSS) Certification validates one’s work skills through employability concepts. Developed to meet the role of an evolving service-oriented society, CSS is relevant to every industry, employer, and employee. Topics included are safety, ethics, respect, teamwork, communication techniques and methodology, email, problem-solving, interpersonal relationships, and sales and marketing.
Customer service skills are recognized by a myriad of industries. The importance of this skill set prompted the designation if the CSS course as a prerequisite for all SEASC career path instruction
Microsoft Office Specialist (MOS)
Certification provides proficiency in one or more Office programs. Learn the skills needed to get the most out of Office. Course provides a deep dive into Word, Excel, PowerPoint,Access and Outlook. and Holding a MOS certification can earn an entry-level business employee as much as $16,000 more in annual salary than uncertified peers.
Furthermore, earning the MOS certification can help you qualify for a variety of positions including Office Manager, Executive Assistant, Administrative Assistant, IT Support Technician, SharePoint Specialist, Database Specialist, Workbook Developer and Research Analyst.
Contact Center Professional (CCP) Course training prepares enrollees for call center, help desk, customer service and technical support employment. The Certified Contact Center Professional (CCCP) certification is officially recognized by the RCCSP Professional Education Alliance and its members.
The course focuses on relationship building skills and problem resolution techniques that can be applied first and foremost to customer interactions, but also to everyday communication (and conflicts) within the team and with team leads and supervisors.
Information Technology Certifications
CompTIA ITF+ Fundamentals
Certification covers foundational IT concepts, basic IT literacy, and terminology and concepts of the IT industry. It is considered the first step toward the A+ certification. Associated jobs include Sales Associate, Account Manager, Marketing Specialist and Customer Support.
The entry-level certification is used to measure skill as a network technician. Course topics include: Design and implement functional networks; Configure, manage, and maintain essential network devices. Associated jobs include Network Field Technician, IS Consultant
Certification represents entry-level competency as a computer technician and is a vendor neutral certification that covers various technologies and operating systems. Associated jobs include Technical Support Specialist, Associate Network Engineer.
Is an entry-level vendor-neutral security certification that builds from the network security knowledge covered by the Network+ certification. Topics include Threats, attacks & vulnerabilities. Associated jobs include Systems Administrator, Junior IT Auditor.
Developed by the world’s largest technology non-profit, CompTIA, the CompTIA Core Skills Certification Training is one of America’s most successful workforce programs – on average, 88% of students graduate and 86% of graduates move into paid IT jobs with local companies.
Funded by grants and corporate donations, you can attend the SEASC CompTIA Core Skills Training at no cost and gain the training you need for your first paid role in the information
CompTIA Core Skills covers topics like operating systems, hardware, networking and more!
SEA SC CompTIA Core Skills Training
Electronics Industry Certifications
Associate Certified Electronics Technician (CET(a))
The Associate certification is designed for technicians who have less than two years’ experience or trade school training for electronics technicians. The CET (a) an in-depth Electronics Technician course covers all topics related to earning Journeyman certification. This course also is a pre-requisite for enrollment in advance SEASC electronic certification courses.
Computer Service Technician (CST)
Performs hardware servicing and provides systems software skills for personal computers. Knowledge Base includes: Computer Assembly/Disassembly; Motherboards; Buses; System Resources, Processor Characteristics; Physical and Electronic Memory Characteristics; Secondary Storage Devices; Peripheral Devices; Ports; Power Concepts and Supplies; Basic Networking; Portables; Digital Concepts; Troubleshooting/Preventive Maintenance; Operating Systems; File Management; Safety, Security and Workplace Practices.
Network Computer Technician ( NCT)
Network Computer technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. More specifically, NCTs must be able to function, structure, operate, file manage, install, configure/upgrade manage memory, diagnose and troubleshoot operating systems and hardware (including motherboard and processors and printer).
Gaming and Vending Technician (GVT)
Intended for entry-level technicians with a sound background in electronics. Technicians will work in the field to troubleshoot, repair and calibrate gaming and vending type equipment. Money handling, basic electrical, circuitry, computer hardware and software, and safety are topics included in this certification. The GVT is a stand-alone certification and must be maintained every 4 years.
Biomedical Electronics Technician (BMD)
Biomedical electronics technicians are expected to obtain knowledge of the principles of modern biomedical techniques, the proper procedure in the care, handling and maintenance of biomedical equipment and to display an attitude/behavior expected of an electronics technician who works in a hospital or healthcare environment
Certified Fiber Optic Technician (CFOT)
Fiber Optic Training combines theory and 85% hands-on activities to prepare the student to take the CFOT (Certified Fiber Optic Technician) test sanctioned by the FOA (Fiber Optics Association) and course also introduces the student to industry standards governing FTTD (Fiber To The Desk), FTTH (Fiber To The Home), and Distribution Cabling. Topics include how to identify fiber types, recognize various connectors used in fiber installation; and install, terminate, splice, and properly test installed fiber cable to existing standards.